Support
Xquik support ticket API to update request status
Resolve, close, or reopen a support ticket by ID. Its messages and attachments stay unchanged. Support staff alone set in_progress. The call costs no credits.
- 200
- 400
- 401
- 404
- 429
PATCH
Xquik support ticket API to update request status
Free. This endpoint does not consume credits.
Path parameters
string
required
The ticket public ID (for example
tkt_a1b2c3d4e5f6a1b2c3d4e5f6). Returned when you create a ticket or list tickets.Headers
string
required
Your API key. Session cookie authentication is also supported. Generate a key from the dashboard.
string
required
Must be
application/json.Body
string
required
New status. One of:
open, resolved, closed. Support staff set the in_progress status. You cannot set it through the API.Response
200 OK
string
Unique ticket public ID.
string
Updated ticket status.
400 Invalid input
status value.
401 Unauthenticated
404 Not found
429 Rate limited
Retry-After value before updating ticket status again.
Related. Get Ticket to fetch ticket details and message history, or Reply to Ticket to add a message.