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PATCH
Xquik support ticket API to update request status
Free. This endpoint does not consume credits.

Path parameters

string
required
The ticket public ID (for example tkt_a1b2c3d4e5f6a1b2c3d4e5f6). Returned when you create a ticket or list tickets.

Headers

string
required
Your API key. Session cookie authentication is also supported. Generate a key from the dashboard.
string
required
Must be application/json.

Body

string
required
New status. One of: open, resolved, closed. Support staff set the in_progress status. You cannot set it through the API.

Response

200 OK

string
Unique ticket public ID.
string
Updated ticket status.

400 Invalid input

Missing or invalid status value.

401 Unauthenticated

Missing or invalid API key.

404 Not found

No support ticket matches the supplied public ID.

429 Rate limited

Wait for the Retry-After value before updating ticket status again.
Related. Get Ticket to fetch ticket details and message history, or Reply to Ticket to add a message.