Xquik support ticket API for request details

{
  "publicId": "tkt_a1b2c3d4e5f6a1b2c3d4e5f6",
  "subject": "Cannot connect X account",
  "status": "open",
  "createdAt": "2025-01-15T12:00:00Z",
  "updatedAt": "2025-01-16T09:30:00Z",
  "messages": [
    {
      "body": "I am unable to connect my X account.",
      "sender": "user",
      "createdAt": "2025-01-15T12:00:00Z",
      "attachments": []
    }
  ]
}

{
  "error": "unauthenticated",
  "message": "Authentication required. Provide a valid API key or bearer token."
}

{
  "error": "not_found",
  "message": "Resource not found."
}

{
  "error": "rate_limit_exceeded",
  "message": "Too many requests. Try again later.",
  "retryAfter": 60
}

GET

support

tickets

{id}

Xquik support ticket API for request details

curl --request GET \
  --url https://xquik.com/api/v1/support/tickets/{id} \
  --header 'x-api-key: <api-key>'

const options = {method: 'GET', headers: {'x-api-key': '<api-key>'}};

fetch('https://xquik.com/api/v1/support/tickets/{id}', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

package main

import (
	"fmt"
	"net/http"
	"io"
)

func main() {

	url := "https://xquik.com/api/v1/support/tickets/{id}"

	req, _ := http.NewRequest("GET", url, nil)

	req.Header.Add("x-api-key", "<api-key>")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

{
  "publicId": "<string>",
  "subject": "<string>",
  "status": "<string>",
  "createdAt": "<string>",
  "updatedAt": "<string>",
  "messages": [
    {}
  ],
  "messages[].body": "<string>",
  "messages[].sender": "<string>",
  "messages[].createdAt": "<string>",
  "messages[].attachments": [
    {}
  ],
  "messages[].attachments[].publicId": "<string>",
  "messages[].attachments[].filename": "<string>",
  "messages[].attachments[].contentType": "<string>",
  "messages[].attachments[].kind": "<string>",
  "messages[].attachments[].sizeBytes": 123,
  "messages[].attachments[].status": "<string>",
  "messages[].attachments[].url": "<string>"
}

When to read one ticket

Use this route when one ticket ID needs full message history. Use list for summaries across tickets. Use reply or update only when the conversation or status must change.

Free. This endpoint does not consume credits.

curl -X GET https://xquik.com/api/v1/support/tickets/tkt_a1b2c3d4e5f6a1b2c3d4e5f6 \
  -H "x-api-key: xq_YOUR_KEY_HERE" | jq

const ticketId = "tkt_a1b2c3d4e5f6a1b2c3d4e5f6";
const response = await fetch(`https://xquik.com/api/v1/support/tickets/${ticketId}`, {
  method: "GET",
  headers: {
    "x-api-key": "xq_YOUR_KEY_HERE",
  },
});
const data = await response.json();

import requests

ticket_id = "tkt_a1b2c3d4e5f6a1b2c3d4e5f6"
response = requests.get(
    f"https://xquik.com/api/v1/support/tickets/{ticket_id}",
    headers={"x-api-key": "xq_YOUR_KEY_HERE"},
)
data = response.json()

package main

import (
    "encoding/json"
    "fmt"
    "net/http"
)

func main() {
    ticketID := "tkt_a1b2c3d4e5f6a1b2c3d4e5f6"
    req, err := http.NewRequest("GET", "https://xquik.com/api/v1/support/tickets/"+ticketID, nil)
    if err != nil {
        panic(err)
    }
    req.Header.Set("x-api-key", "xq_YOUR_KEY_HERE")

    resp, err := http.DefaultClient.Do(req)
    if err != nil {
        panic(err)
    }
    defer resp.Body.Close()

    var data map[string]interface{}
    if err := json.NewDecoder(resp.Body).Decode(&data); err != nil {
        panic(err)
    }
    fmt.Println(data)
}

Support ticket history column	Response source	Review rule
Ticket ID	`publicId`	Match the requested ticket before processing.
Ticket subject	`subject`	Keep the reported workflow visible.
Current state	`status`	Handle open, in-progress, resolved, and closed tickets separately.
Message author	`messages[].sender`	Separate user and support replies.
Message text	`messages[].body`	Keep messages in time order.
Attachment state	`messages[].attachments[].status`	Download only ready attachments.
Updated at	`updatedAt`	Stop polling after the expected state arrives.

Path parameters

string

required

The ticket public ID (for example tkt_a1b2c3d4e5f6a1b2c3d4e5f6). Returned when you create a ticket or list tickets.

Headers

string

required

Your API key. Session cookie authentication is also supported. Generate a key from the dashboard.

Response

200 OK

string

Unique ticket public ID.

string

Ticket subject.

string

Current status: open, in_progress, resolved, or closed.

string

ISO 8601 creation timestamp.

string

ISO 8601 last update timestamp.

object[]

Array of message objects in time order.

string

Message content.

string

Who sent the message: user or support.

string

ISO 8601 timestamp of when the sender posted the message.

object[]

Private image and video attachments.

string

Attachment public ID.

string

Original filename.

string

Validated media type.

string

image or video.

integer

File size in bytes.

string

ready, pending, or failed.

string

Authenticated download path.

{
  "publicId": "tkt_a1b2c3d4e5f6a1b2c3d4e5f6",
  "subject": "Cannot connect X account",
  "status": "open",
  "createdAt": "2026-03-18T10:00:00Z",
  "updatedAt": "2026-03-18T12:30:00Z",
  "messages": [
    {
      "body": "I keep getting a connection error when trying to link my account.",
      "sender": "user",
      "createdAt": "2026-03-18T10:00:00Z",
      "attachments": [
        {
          "publicId": "att_a1b2c3d4e5f6a1b2c3d4e5f6",
          "filename": "recording.mp4",
          "contentType": "video/mp4",
          "kind": "video",
          "sizeBytes": 18294386,
          "status": "ready",
          "url": "/api/v1/support/attachments/att_a1b2c3d4e5f6a1b2c3d4e5f6"
        }
      ]
    },
    {
      "body": "Could you try disconnecting and reconnecting your account from the dashboard?",
      "sender": "support",
      "createdAt": "2026-03-18T11:15:00Z"
    }
  ]
}

401 Unauthenticated

{
  "error": "unauthenticated",
  "message": "Authentication required. Provide a valid API key or bearer token."
}

Missing or invalid API key.

404 Not found

{ "error": "not_found", "message": "Resource not found." }

No ticket exists with this ID, or it belongs to a different account.

429 Rate limited

{
  "error": "rate_limit_exceeded",
  "message": "Too many requests. Try again later.",
  "retryAfter": 1
}

Wait for the Retry-After value before fetching the ticket again.

Related. Support Media explains how agents should handle attachment statuses and downloads.

{
  "publicId": "tkt_a1b2c3d4e5f6a1b2c3d4e5f6",
  "subject": "Cannot connect X account",
  "status": "open",
  "createdAt": "2025-01-15T12:00:00Z",
  "updatedAt": "2025-01-16T09:30:00Z",
  "messages": [
    {
      "body": "I am unable to connect my X account.",
      "sender": "user",
      "createdAt": "2025-01-15T12:00:00Z",
      "attachments": []
    }
  ]
}

{
  "error": "unauthenticated",
  "message": "Authentication required. Provide a valid API key or bearer token."
}

{
  "error": "not_found",
  "message": "Resource not found."
}

{
  "error": "rate_limit_exceeded",
  "message": "Too many requests. Try again later.",
  "retryAfter": 60
}

Xquik support ticket API for request details

curl --request GET \
  --url https://xquik.com/api/v1/support/tickets/{id} \
  --header 'x-api-key: <api-key>'

const options = {method: 'GET', headers: {'x-api-key': '<api-key>'}};

fetch('https://xquik.com/api/v1/support/tickets/{id}', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

package main

import (
	"fmt"
	"net/http"
	"io"
)

func main() {

	url := "https://xquik.com/api/v1/support/tickets/{id}"

	req, _ := http.NewRequest("GET", url, nil)

	req.Header.Add("x-api-key", "<api-key>")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

{
  "publicId": "<string>",
  "subject": "<string>",
  "status": "<string>",
  "createdAt": "<string>",
  "updatedAt": "<string>",
  "messages": [
    {}
  ],
  "messages[].body": "<string>",
  "messages[].sender": "<string>",
  "messages[].createdAt": "<string>",
  "messages[].attachments": [
    {}
  ],
  "messages[].attachments[].publicId": "<string>",
  "messages[].attachments[].filename": "<string>",
  "messages[].attachments[].contentType": "<string>",
  "messages[].attachments[].kind": "<string>",
  "messages[].attachments[].sizeBytes": 123,
  "messages[].attachments[].status": "<string>",
  "messages[].attachments[].url": "<string>"
}

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Support

Xquik support ticket API for request details

When to read one ticket

Path parameters

Headers

Response

200 OK

401 Unauthenticated

404 Not found

429 Rate limited

​When to read one ticket

​Path parameters

​Headers

​Response

​200 OK

​401 Unauthenticated

​404 Not found

​429 Rate limited

When to read one ticket

Path parameters

Headers

Response

200 OK

401 Unauthenticated

404 Not found

429 Rate limited